Our Staff

Carol Tristan

Hearing Instrument Specialist

As one of the original NewSound employees, I began my career as a Patient Services Coordinator in 1998, working toward getting my hearing instrument specialist license in 2010. During my 18 years with NewSound, I have insisted on providing the best possible patient experience, going above and beyond to ensure that my patients are hearing their verified best.

I received the Lifetime Achievement Award at the 2014 NewSound Conference. I was also featured in the Business Accolades section of the Victoria Advocate and was featured in an article in the All Things Crossroads county wide business magazine. I am married and have two sons attending high school and college.

Ginger Villareal

Audio Tech

I am a certified Optician with over 20 years patient relation care in the medical Ophthalmic dispensary in Victoria, Tx. I bring service and excellence to the hearing community as I stay motivated in the field of helping patients not only to see better but now to hear better.
I enjoy long runs and being outdoors with my husband, daughter and two determined Schnauzers.

Tracy Lara

Patient Services Coordinator

Tracy is a Certified Paraoptometric (CPO) professional with over 13 years of experience in the medical field. Earning their certification in 2021, they have dedicated their career to providing exceptional care and support to patients. In addition to their expertise in eye care, Tracy got her Medical Assistant certificate from Victoria College (2013), further enhancing their ability to contribute to the healthcare sector.

Outside of their professional life, Tracy has a deep love for music, cooking, and is a passionate sports fan, always finding time to enjoy these hobbies when not focused on patient care. With a well-rounded personality, they bring a compassionate and dynamic approach to both their work and personal life.

woman with ipad background

Customer Reviews

Mac was very satisfied with service. He was happy with the staff. He's happy about finding out about his hearing .

Brenda Elizondo, on Google

Experience was very good. It always is pleasant.

Judith Scott, on Google
Eileen Koliba, on Google

Dr was very nice went above and beyond to help my mom we left there very satisfied. They answered all our questions and my mom left able to hear!!! Yay

Melody Vargas, on Google

Very Friendly people, very helpful. Very Informative! 1st time I've seen my ear canal on screen shocked at all earwax taken out. The young lady was so well trained 👏. The lady talking about my hearing aids was also well trained even though it wasn't explained how to clean them.

Lucy Tamayo, on Google

Staff very friendly and helpful.

Cynthia Mayer Mayer, on Google
Margaret Diaz, on Google
Will Rogers, on Google

Thoroughly professional and friendly. No pressure.

Gary McElhaney, on Google
peggy ellison, on Google
Joe Reed, on Google

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